General Warranty Terms and Conditions
5 Year Unlimited Kilometre New Vehicle Warranty
What’s included:
- 5 Year Unlimited KM Warranty applies to vehicles sold on/after 1 January 2019.
- 100% backed by Volkswagen.
- Every new Volkswagen owner receives Roadside Assist membership – 12 months for petrol, diesel, plug-in hybrid and eTransporter vehicles, and 24 months for other electric vehicles1.
- Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.
Certified Pre-owned Limited Warranty
What’s included:
- In addition to the ACL statutory warranty, all Certified Pre-Owned Vehicles come with a minimum 1-year Limited Warranty
- 1-year complimentary membership to Volkswagen Roadside Assist.
- 100% backed by Volkswagen.
- Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These warranties should not be read as excluding, restricting or modifying your rights and remedies under the Australian Consumer Law (ACL).
The benefits to a consumer given by these warranties are in addition to the other rights and remedies of the consumer under a law in relation to the goods and services to which the warranties relate. A consumer’s rights under applicable law prevail to the extent of any inconsistency between these warranty terms and conditions and the law.
Warranty FAQs
- 5 Year Unlimited KM Warranty applies to new Passenger and Commercial vehicles sold on or after I January 2019.
- 100% backed by Volkswagen.
- Membership to Volkswagen Roadside Assist – 12 months for petrol, diesel, plug-in hybrid and eTranspoter vehicles, or up to 24 months for other electric vehicles.
- Transferable at no cost.
- 5 Year Unlimited KM Warranty applies to new Passenger and Commercial vehicles sold on or after 1 January 2019.
Yes, subsequent registered owners may obtain the benefit of any unexpired portion of this New Vehicle Warranty by completing the Ownership Amendment Form and submitting it to Volkswagen Group Australia, following the purchase of the vehicle. Alternatively, customers can contact Volkswagen Group Australia’s toll-free Contact Centre on 1800 607 822 between 8:00am and 6:00pm Monday to Friday (AEST) or email hello@myvw.com.au. Subsequent registered owners will be subject to all of the provisions, limitations, and exclusions of this New Vehicle Warranty.
The warranty for Volkswagen Genuine Parts and Accessories fitted:
- On your new Volkswagen vehicle at the time it is first delivered to you is 5 years/unlimited kilometres from the date of delivery; or
- Purchased after your new Volkswagen vehicle has been delivered to you is 2 years unlimited kilometres from the date of purchase.
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Give us a call at (02) 9901 9600 or send us a message using the form below.
1. Roadside Assistance under your Volkswagen Assist or Volkswagen Service Initiated Roadside Assistance (SIRA) membership is provided by 365 Assistance Pty Ltd ABN 59 160 076 200 trading as ‘365 Assistance’ (‘365’). Whenever you request roadside vehicle assistance under your membership, you will be making that request to 365 Assistance, who will provide the services on the terms and conditions set out below. The terms and conditions contain exclusions and limitations. Terms and Conditions for Volkswagen vehicles purchased on or after 1st Jan 2026. Terms and Conditions for vehicles purchased on or before 31st Dec 2025.
Leather appointed seats have a combination of genuine and artificial leather, but are not wholly leather.
With rear seat in the forward position.
All images displayed on this page are for illustrative purposes only and may include overseas models, optional equipment and features not available in Australia. Actual vehicles may differ. Please confirm final specifications and features with an authorised Volkswagen Dealer prior to purchase.
The figures stated are for the purposes of comparison amongst vehicles tested under the same testing procedures only. The actual figure may vary depending on multiple factors such as fuel quality, vehicle load, environmental and road conditions.
Safety technologies are designed to assist the driver, but should not be used as a substitute for safe driving practices.
App-Connect is compatible with selected apps and the latest smartphone versions of iOS and Android. Active data service is required. For USB connections, a connection cable is sold separately. For wireless connections, App-Connect features wireless Apple CarPlay® and wireless Android Auto™.
Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.